(This Policy was last updated on August 29, 2018)
Notice of Information Collected and Disclosed
Power of Texas is required to collect personal information during the electricity service enrollment process. In connection with your use of our Site, we may collect the domain name of your internet service provider, the e-mail addresses of users who communicate with us via the Site or via e-mail, information volunteered by the user, such as information provided for the purchase of electricity (including but not limited to name, physical address, billing address, electric service account numbers or identifiers, e-mail address, phone number, user name, credit card and other personal information) as required by Power of Texas.
We use both your personal information and certain non-personal information (such as anonymous user usage data, IP addresses, browser type, clickstream data, etc.) to improve the quality and design of the Site and to create new features, functionality, and services by storing, tracking, and analyzing user preferences and trends. Providing the voluntary data described above is at your sole discretion. If you submit personal information to us through the Site, then we may use your personal information to operate, maintain, and provide to you the features and functionality of the Site and any electricity services you may purchase.
Power of Texas may occasionally ask you, on a voluntary basis, to complete surveys and provide opinions about interests, needs, and viewpoints. These surveys help Power of Texas provide better services and products to meet our customer’s needs.
Use and Disclosure of Personal Information
Power of Texas uses your personal information to contact you for account service, billing and marketing purposes. For example, we may send marketing or promotional materials related to new service or product offerings, or we may contact you in the course of fulfilling a service request. Power of Texas primarily uses your personal information to confirm and verify service enrollment status and financial information to process the initial credit approval requirements, or to restore a delinquent account.
Power of Texas is the owner of the information collected on this Site. Except as provided in this Policy, we do not disclose your personal information to any third party except as permitted by law; however, we may disclose such information to companies that perform marketing services on our behalf or to other similar companies with whom we have joint marketing agreements. Your information may be disclosed to companies that provide support services to us in relation to those services, such as data processors, technical systems consultants and programmers, and billing, payment processing, and collection agents.
Power of Texas may share aggregate information about our users with advertisers, sponsors, and other third parties, though such summary information will not specifically identify your personal information. We may also provide analysis based on the information we collect to our risk-sharing partners. We may use your personal information to administer Site usage and monitor traffic-levels and to contact you regarding improvements we can make to our Site and our products and services.
As we develop our business, we may buy and/or sell assets and, depending on the transaction, your personal information may be part of the transferred assets. Similarly, if Power of Texas should ever file for bankruptcy, merge with or be acquired by another company, we may sell the information you provide to us to a third party or share your personal information with any entity resulting from such transaction.
We may use your e-mail address to contact you regarding services, products or information that we believe might be of interest to you. Only Power of Texas (or agents working on behalf of Power of Texas and under confidentiality agreements) will send you e-mail correspondence. If you do not want to receive such e-mail correspondence, simply call us toll-free at 888.500.8348. You can also opt-out of marketing communications from Power of Texas by contacting us and requesting to have your name removed from marketing lists not related to your electricity service from Power of Texas.
You authorize us to disclose any information about you to law enforcement or other government officials that we, in our sole discretion, believe is necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other illegal activity. We will not otherwise sell, share, or otherwise disclose this information except as provided in this Policy.
Your Disclosure Choices
You may decline to submit your personal information through the Site, in which case Power of Texas may not be able to provide certain products and/or services to you. To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before creating your user account. You are solely responsible for maintaining the secrecy of your unique password and account information at all times.
If you prefer that we not disclose your personal information to nonaffiliated third parties, you may opt out of those disclosures (other than disclosures permitted by law). If you receive communications from us that you do not want to receive, you can request that we stop sending them to you. Your request will be processed within 30 business days. You may also opt out of such disclosures by faxing your request to Power of Texas at 888.828.4182.
Onward Transfer (Transfers to Third Parties)
We will apply the Notice and Opt-out policies discussed above in the event we propose to disclose your information to a third party.
This Site takes every reasonable precaution to protect your information. When you submit personal information via the Site, it is protected both online and off-line. For your security, our credit card processing vendor encrypts personal information (such as your credit card number) on our order forms using secure socket layer (SSL) technology. Power of Texas will never ask you to submit your financial data, such as your credit card account numbers, via e-mail. IF YOU RECEIVE AN E-MAIL REQUESTING THAT YOU FORWARD INFORMATION OF THIS NATURE BY E-MAIL, PLEASE CONTACT US DIRECTLY AT 888.500.8348. DO NOT REPLY DIRECTLY TO THE E-MAIL. You should be aware of the limitations of security, authentication, encryption, and privacy measures used in connection with the Internet. Any information you transmit through the Site may be damaged, corrupted, and/or accessed by another person without your permission.
The servers on which we store your personal information are kept in a secure environment with access restricted. Regardless of the precautions taken by you or by us, “perfect security” does not exist on the Internet. We cannot ensure or warrant the ultimate security of any information you transmit through the Site. The Site may contain links to other sites. Please be aware that Power of Texas may not be responsible for the content or the privacy practices of such other sites. This Policy applies solely to information collected by this Site.
Information from Children
This Site is not directed towards persons under the age of 18 and does not knowingly collect personal information from persons under the age of 18.
Power of Texas, in its sole and absolute discretion, reserves the right to amend or update this Policy. Any changes to this Policy will be effective when posted on the Site.
Power of Texas offers the following options for changing or updating the information you previously submitted to us. You can send us an email by utilizing our Contact Us page on the Site. You can also send mail to the following postal address: Power of Texas, Inc., P.O. Box 741989, Houston, TX 77274.
Acceptance of Privacy Statement
California Privacy Rights
If you are a California resident, you may request information about disclosure of personal information to third parties by contacting us in writing at Power of Texas, Inc., Attn: General Counsel, 1301 McKinney, Suite 2950, Houston, TX 77010.
Right to File a Complaint
If you believe your privacy has been compromised, you may write to us at Power of Texas, Inc., Attn: General Counsel, 1301 McKinney, Suite 2950, Houston, TX 77010 and we will address your complaint.